Relate Experience


USER RESEARCH - TELUS HEALTH
May 2022 - Present

  • Pending updates!


MANAGER > DIRECTOR, USER EXPERIENCE - INVIVO
May 2018 - April 2022

  • UX strategy, ideation, and oversight

  • Create and facilitate UX workshops and discovery sessions

  • Introduced methodologies and practices for research and usability testing to cross-functional teams

  • User journeys, persona creation, requirements mapping, and prioritization exercises

  • On-site & remote usability testing, surveys, A/B testing, recruitment, protocols, and findings reports

  • Oversee, manage, and coach UX team and department

  • UX departmental road maps, estimations, and planning

  • Integrate and oversee instructional design team

  • Detailed review and creation of functional specification, low/mid-fidelity prototypes, IA, user flows, workflows,  storyboarding, physical location specification

  • UX advocacy, presentations, company wide communications, and learning sessions

  • Data analysis and date visualization, distilling complex information in simple but meaningful solutions

PROJECTS: Workshops, discovery, activity creation and mapping sessions, medical education digital applications, platforms, interactive conference booth installations, immersive technology experiences, serious game design, pitch creation, and advisory boards

HIGHLIGHTS & COMPLEXITIES: Advocate UX research & strategy / introduce UX offering & process / reporting / facilitation and communication across internal & external teams / medical legal review and requirements / omni channel experiences / fast-paced agency setting / CRM integration / customized solutions / client design system integration

LEAD UX /UI DESIGNER - TERANET
Sept 2013 - May 2018

  • Lead UX/UI process, strategy, and integration procedures

  • Oversee and create team, budget, and timelines

  • Stakeholder management and engagement

  • On-site usability testing, user-recruitment, protocols, and facilitation

  • Qualitative and quantitative research, leveraging help centres, adhering to KPI’s, and cross-department data  systems

  • Oversight and creation of UX/UI artifacts spanning UX, interaction, and visual design

  • Deliverable mapping, estimations, quality measures, and objective setting

  • Inclusive design plan with government and internal advocacy across multi-departmental teams

PROJECTS: Manage and design UX/UI deliverables for both a new search based responsive application and modernization of primary legacy application for land registration andproperty searches. 

HIGHLIGHTS: First full time UX/UI designer in organization / interoperability requirements / multi-tier systems and development teams / joint ownership and consultation with government partnership / existing mental models / AODA, WCAG 2.0 Level AA / complex business rules / legislation incorporation / business requirement creation / multi-language / waterfall to agile processes transformation / design process creation and integration

Education

Sept 2001 - Apr 2003
University of Waterloo
Psychology & Social Development Studies

Sept 1997 - Apr 2000
George Brown College
3yr Graphic Design Diploma

Certification

Jan 2015 - Mar 2015
Hackeryou (Juno)
Advanced Web Development

Jun 2013 - Sept 2014
NN/g Nielson Norman Group
UX Certification from Nielson Norman Group

Skills

UX Research & Workshops:
User Interviews / Lookback / Userlytics / Qualtrics / Optimal Workshop / Miro / FigJam

UX Specification (Wireframe, Prototype):
FigMa / Adobe XD / Sketch / Balsamiq / Axure / InVision / InDesign (Immersive Storyboards)

Visuals & Design:
Illustrator / Photoshop / InDesign / Adobe XD / Zeplin Integration

Project Management & Requirements:
Blueprint / Visio / Jira / Confluence / Trello / Azure DevOps / Excel / Powerpoint / Word / Acrobat Pro /

 
 
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